Who is doing Mystery Shopping

Our shoppers

All our shoppers are selected based on their background and education/ training. After getting a basic training they will receive specific training based on the assignments they will perform. Our shopper base shows a wide range of different backgrounds, education, age, income level., etc. So, for the task to perform we deliver the right team. All our shoppers have signed non-disclosure agreements.

Their results

The details and information points typically include:

  • number of employees in the store on entering,
  • how long it takes before the mystery shopper is greeted,
  • the name of the employee(s) serving,
  • whether or not the greeting is friendly, ideally according to objective measures,
  • questions asked by the shopper to find a suitable product,
  • the types of products shown,
  • the sales arguments used by the employee,
  • whether or how the employee attempted to close the sale,
  • whether the employee suggested any add-on sales,
  • whether customers are invited to come back to the store,
  • cleanliness of store and store associates,
  • speed of service,
  • compliance with company standards relating to service, store appearance, and grooming/presentation.