Services

Objective investigation about the services in your organization

Evaluate tasks

Dealing with customers, asking (specific) questions, purchasing, a product, paying process, handling complaints, evaluate staff, etc.

Providing detailed reports and feedback about customer experiences.

Show who or where service is in need of improvement, or how the product or service is rated.

Mystery shopping is used everywhere where service needs to be evaluated (profit and non-profit).

Sixth Sense Mystery Shopping clients see their service being increased, resulting in

  • customer number increase,
  • customers feel more satisfied,
  • sales increases,
  • happy staff members perform better,
  • increase of company’s awareness and its image.